Take your business to the next level by learning how to integrate Trek products into your e-commerce platform. See the Get started with Locally integration article for details on setting up this service.

Definitions 

• Brand e-commerce (click and collect) - Customers use the “add to cart” button on trekbikes.com to order products from Trek's warehouse. 
  • If the customer ordered a bike, it will then be shipped to the retailer of the customer’s choice. 
  • The retailer will build and deliver the bike (if applicable) and receive a commission from Trek for the products. 
  • These transactions do NOT connect directly with Ascend.  
  • Visit eCommerce - Trek eCommerce Integration (non-Locally) to see how to record them in your Ascend system.
• Locally - Locally shares a dealers’ available in-store inventory to consumers. With Locally, the customer is transacting directly with the dealer, even when the order starts on trekbikes.com.
  • ROPIS - Reserve Online, Pick Up In-Store.
  • BOPIS - Buy Online, Pick Up In-Store.

FAQs

Q: How do I display my product availability on trekbikes.com?
A: Product availability uses the Locally inventory and pricing feed. For more details, see the eCommerce - Send inventory & pricing information to Locally article.
Note: Be sure to read Trek’s General Internet Sales Policy (GISP) and sign/return the internet rider to ensure you’re approved.

Q: How do I account for Trek eCommerce sales?
A: Sales from trekbikes.com use the Locally platform. See the eCommerce - Process eCommerce Sales article for details. 

Q: How do I handle Trek e-commerce returns or exchanges?
A: If the order was reserved and paid in store (ROPIS), simply process the return (see Sales - Create a Return article) or exchange the item (see Sales - Process an Exchange article) as normal. 

If the order was fully paid online (BOPIS), check out the eCommerce - Return a Purchase Made via Locally article for more information. 

Q: How do I account for service commission payments?
A: All sales from trekbikes.com are processed through Locally using your stock levels. All payments (How does Locally handle sales tax) will deposit to your account. 

For Brand e-commerce (click and collect), follow the instructions here: eCommerce - Trek eCommerce Integration (non-Locally).

Q: Are customer bikes automatically registered with Trek?
A: Bike registration for Trek eCommerce/Locally orders follow the same process as those bought in store. For details, see the  Sales - Register bikes with Trek during transactions article.  

Q: How do I complete Product Setup for Brand eCommerce (click and collect)?
A: Follow the instructions at eCommerce - Trek eCommerce Integration (non-Locally).

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