Payment Type - Issue In-Store Credit

Written By Ascend knowledge base (Administrator)

Updated at August 23rd, 2024

Table of Contents

For a return

  1. Start a return as normal. The transaction balance displays in parentheses, indicating that the store owes the customer money.
    Screenshot with parentheses around the subtotal, tax, total, and balance
  2. On the Payment toolbar, click In-Store.
  3. Amount is automatically entered with the negative transaction balance. Click Save.
    Screenshot of the payment screen with parentheses around the amount, it says In-Store Credit
  4. Complete the sale as normal.

For another reason

  1. From the Ascend Desktop, click the Sale tile.
    Screenshot of the Sale icon, it has a shopping card with a plus sign on it.
  2. Associate the customer who should have the credit.
  3. Do not add any products. Take the payment for the in-store credit (e.g. $50 in the Customer Satisfaction payment type).
    Screenshot of the Payment window with the amount $20.00
    The transaction balance displays in parentheses, indicating that the store owes the customer money.
    Screenshot showing the balance as ($20.00)
  4. On the Payment toolbar, click In-Store.
  5. Amount is automatically entered with the negative transaction balance. Click Save.
    Screenshot of the Payment window with the amount ($21.70)
  6. Complete the sale as normal.

KB22-141