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Troubleshooting

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    • The touch screen isn't working on my payment terminal

      If the touch screen on your Ingenico iSC 250 payment terminal is not working or is registering input in the...

      November 11th, 2022 5408 views 0 likes

    • I messed up a sale/payment. How do I fix it?

      When errors happen during a sale, they are easiest to fix on the same day. Review your Activity Summary report at the end...

      November 12th, 2022 5491 views 0 likes

    • Process payments during an internet outage

      Consider printing this article out, so you have it available when the internet is down and you can't get onto...

      November 12th, 2022 4751 views 0 likes

    • Support - Contact support

      There are a few different ways to get in contact with us: Submit a ticket online Visit https://www.ascendrms.com/contactus You can...

      November 10th, 2022 12531 views 0 likes

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