United States instructions

Klarna is a loan term financing option for customers that allows them to pay off their purchases over time. 

Klarna is not a line of credit - the loan is specific to the individual sale. Any sale over $400 and up $15,000 can be financed with Klarna. There aren’t any hidden fees and your customers can choose which payment plan work best for them. Whether they’re stretching their budget to get the higher-end bike that they really want, or they didn’t know about all the gear and accessories they need in addition to the bike.

Get started with Klarna

1. Set up your Klarna for business account to accept contactless payments via their in-app digital card service. 
2. Create the transaction in Ascend as usual.
3. Apply payment. Payments for Klarna are processed as a credit card.
   1. Note: For in-store purchases, Klarna creates a temporary, single-use credit card that the customer will use for the purchase.
   2. Klarna: Can I pay in-store using Klarna?

Klarna merchant support - United States

• FAQs: https://www.klarna.com/us/business/merchant-support/
• Phone: (855) 955-2762
• Email: merchant.usa@klarna.com
• Chat: Available through the Merchant Portal (M-Th 8 AM-1 AM; F 6 AM-6 PM)

Klarna customer support - United States

• Website: https://www.klarna.com
• FAQs: https://www.klarna.com/us/customer-service/
• Klarna app: https://www.klarna.com/us/klarna-app/
• Phone: (844) 455-2762
• Email: customerservice@klarna.com
• Chat: Available through the Klarna mobile app

Canada instructions

Klarna is a loan term financing option for customers that allows them to pay off their purchases over time. 

Klarna is not a line of credit - the loan is specific to the individual sale. Any sale over $400 and up $15,000 can be financed with Klarna. There aren’t any hidden fees and your customers can choose which payment plan work best for them. Whether they’re stretching their budget to get the higher-end bike that they really want, or they didn’t know about all the gear and accessories they need in addition to the bike.

Get started with Klarna

1. Set up your Klarna for business account to accept contactless payments via their in-app digital card service. 
2. Create the transaction in Ascend as usual.
3. Apply payment. Payments for Klarna are processed as a credit card.
   1. Note: For in-store purchases, Klarna creates a temporary, single-use credit card that the customer will use for the purchase.
   2. Klarna: Can I pay in-store using Klarna?

Klarna merchant support - Canada

https://www.klarna.com/ca/business/merchant-support/ 
Phone: (833) 916-3550
Email: merchant.ca@klarna.com 
Chat: Available through the Merchant Portal (M-Th 8 AM-1 AM; F 6 AM-6 PM)

Klarna customer support – Canada

Website: https://www.klarna.com 
FAQs: https://www.klarna.com/ca/customer-service/ 
Klarna app: https://www.klarna.com/ca/klarna-app/ 
Phone: (833) 916-3555
Email: customerservice@klarna.com 
Chat: Available through the Klarna mobile app

Additional resources

Video: Learn Klarna Demo Reel on Klarna's website

KB22-056