When adding or replacing a computer in your shop, you probably want to be able to use Ascend on it. Luckily, we've made it easy for you to set up Ascend on your new workstation.

Set up a New Ascend Workstation

If your store’s server requires replacement, you must schedule your upgrade with an Ascend support technician (phone: 877-875-8663, or help@ascendrms.com). 

This process can take up to three hours and Ascend cannot be used during this time. So, please schedule at least one week in advance.

Configure Windows® Settings for Ascend

Please check out our article, Configuration - Windows® Settings for Ascend to walk through all Windows settings.

Install Ascend on the workstation

1. Download the appropriate Ascend Client installer (log into Ascend ShareFile > US Downloads > Installers & Drivers > Ascend Installer).
2. Select the file. You may be asked if you want to run it. Click Yes.
3. Follow the Ascend install prompts to add Ascend to this computer.

Once it's installed, you should be able to select the Ascend program. When the program opens, it will notify you that it is not connected to the server.

Connect to the Server computer

Ascend will search for, and hopefully connect to, the server computer in your shop. If it is not able to find the server by name, call the Ascend Support Team.

Your computer may need to be connected using the server's IP Address, or there might be a networking issue on the new workstation.

Set up a Unique Workstation Name for the New Computer

It's important to assign a name to each workstation in your shop so that they can be easily identified on reports, workstation specific options can be configured, and you can easily cash out your registers at the end of the day. Learn how to Configuration - Workstation Names.

Set up Workstation Hardware/Peripherals

Install and configure any peripherals the workstation needs. (See: Hardware - Requirements)

1. Plug in and set up barcode scanners. (See: Hardware - Set Up a Barcode Scanner)
2. Install an Epson receipt printer. (optional) Add a logo to your receipts. (See: Hardware - Install the Epson Receipt Printer, Hardware - Add a Logo to the Epson Receipt Printer
3. If you have a cash drawer, simply plug it into your receipt printer and make sure you check Options > Sales and Returns > General > Workstation has Cash Drawer.
   1. See: Hardware - The Cash Drawer isn't Opening
4. Verifone payment terminal (optional). (See: Hardware - Install Payment Terminal: Verifone P400 Plus).
5. Install a Zebra label printer.

Run a Test Transaction

Run through a “test” transaction with no products and a $0 cash payment to test Ascend and Hardware/Peripherals.

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