Subcategories

• Install a new workstation

  Check Ascend requirements for hardware & peripherals to ensure your computer meets your needs for running Ascend. If your store’s...

  November 10th, 2022 5259 views 0 likes
• Hardware - Install the label printer

  Ascend's integration with Zebra® label printers makes it easy for you to print barcode labels for serial numbers and pricing in...

  November 11th, 2022 9595 views 0 likes
• Hardware - Install the Epson Receipt Printer

  Before You Begin Make sure you've downloaded the proper driver. If you acquired the driver from somewhere else (even the disc...

  November 11th, 2022 8866 views 0 likes
• Install Ascend on a new workstation

  When adding or replacing a computer in your shop, you probably want to be able to use Ascend on it....

  November 12th, 2022 8833 views 0 likes
• Hardware - Install payment terminal: Ingenico Lane/7000

  Before you begin The Ingenico Lane/7000 is only compatible with the Chase integrated payment processing service. Not all versions of...

  February 29th, 2024 3300 views 0 likes
• Hardware - Install payment terminal: Verifone P400 Plus

  Before you begin Ascend Pay is required to use the Verifone P400 Plus terminal.  Haven't signed up yet?   Well...

  November 11th, 2022 8422 views 0 likes
• Chase - Update the Ingenico Lane/7000 driver

  Ensuring the most recent version of the driver for your hardware is important to ensure your device performs efficiently and...

  November 11th, 2022 5292 views 0 likes
• Hardware - Requirements

  Best practice: replace your equipment every three to five years. Best practice: purchase your equipment from Ascend. From the Ascend Desktop,...

  November 10th, 2022 11720 views 1 likes
• Hardware - Add a Logo to the Epson Receipt Printer

  Once you’ve installed your printer driver (see Hardware - Install the Epson Receipt Printer ), you may wish to display your...

  November 10th, 2022 7056 views 0 likes
• Configuration - Windows® Settings for Ascend

  How do I configure my Windows® settings for Ascend? Windows® settings must be configured separately on each computer running Ascend....

  November 10th, 2022 8943 views 0 likes
• Hardware - Connect the cash drawer

  The cash drawer is usually connected during the process to Hardware - Install the Epson Receipt Printer .  When you're...

  November 11th, 2022 5482 views 2 likes
• Hardware - Troubleshooting the Receipt Printer

  Compatible Models The EPSON® TM-88V USB Thermal Line Receipt Printer, EPSON® TM-88VI USB Thermal Line Receipt Printer, and EPSON® TM-88VII USB Thermal Line Receipt Printers are compatible...

  November 11th, 2022 13701 views 0 likes
• Hardware - Ascend can't connect to my payment processing device

  When you get this error: Ascend could not connect to your payment processing device. You will only be able to...

  November 11th, 2022 7479 views 0 likes
• Hardware - Order Ascend Supplies & Hardware

    To purchase necessary hardware and technology products to use alongside Ascend, please visit the Ascend Online Store for your...

  December 15th, 2022 3396 views 0 likes
• Hardware - My Barcode Scanner isn't Working

  Supported Scanner Models Check out our Hardware - Requirements article for specific models supported by Ascend.   If the scanner...

  November 11th, 2022 10547 views 1 likes
• Hardware - My Label Printer isn't Working

  Supported Label Printer Models Check out our Hardware - Requirements article for specific label printer models supported by Ascend. Other...

  November 11th, 2022 10387 views 0 likes
• Hardware - The Cash Drawer isn't Opening

  Cash Drawer Permission Permission required to open the cash drawer outside of a transactions - Desktop Cash Drawer, check out...

  November 11th, 2022 8020 views 0 likes
• Hardware - Set Up a Barcode Scanner

  All barcodes are in the Retailer Portal on  Ascend Sharefile in the US Downloads > Installers & Drivers folder.  ...

  November 11th, 2022 6878 views 0 likes
• Configuration - Set Internet Options for Ascend

  Internet Options Google Chrome Open Google Chrome and navigate to Settings Select the Customize and control Google Chrome (dots icon) menu > Settings....

  September 11th, 2025 4 views 0 likes