Follow steps listed here to start a return. Once you are ready to return the payment follow the steps below.
Note: Card not present to take return? Call Ascend Support
- Select the Ascend Pay payment type
- Verify the amount with the customer that will be going back on the card. Hit Take Payment
- Wait for payment to send to terminal
- When you see waiting on customer, have them follow the prompts on the terminal to complete payment
- Ascend will record payment upon completion and the return value will post in 2 business days