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Your Ascend desktop is your key to everything Ascend. The tiles are completely customizable, so you can create a layout...
November 11th, 2022 16478 views 26 likes
Note: These settings are a database setting and apply across all workstations at your location. From the Ascend Desktop, click...
November 11th, 2022 12563 views 0 likes
It's important to assign a name to each workstation in your shop so that they can be easily identified on...
November 11th, 2022 12224 views 0 likes
Computer security might not be something you think about a lot, but it's incredibly important. So let's go over some...
November 10th, 2022 15868 views 0 likes
Fast Login (also known as Force Login) is a feature that requires Users to log into Ascend when accessing certain...
November 11th, 2022 10582 views 0 likes
When a new Ascend version is available, you will first see a banner on the login screen. Once you login,...
November 10th, 2022 19048 views 0 likes
Software crashes can slow you down and frustrate customers. Here are our top five tips for keeping your hardware responsive...
July 18th, 2023 11243 views 0 likes
E-bike batteries have a useable lifespan and at the end of that life, they need to be safely recycled. To...
November 11th, 2022 3206 views 0 likes
Ascend's Time Clock function allows managers to review and correct employees' logged work hours. Note: To use the time clock,...
November 12th, 2022 15666 views 0 likes
When you interact with a serialized item, Ascend is typically going to urge you to get that serial number in...
November 11th, 2022 11080 views 1 likes
Ascend includes the most common payment types by default. However, you may need additional payment types to account for your...
November 12th, 2022 23143 views 0 likes
The Ascend Retailer Portal hosted on ShareFile makes it easy for you to access vendor product spreadsheets, system drivers, and...
November 10th, 2022 16753 views 0 likes
Quickie buttons allow users to add multiple common labor items and/or components to a repair with just a single click....
November 11th, 2022 12347 views 0 likes
Permissions Needed: Accessing and Creating the Technician Schedule: System Tools Accessing and Updating User Profiles: Users - Add / Edit...
November 10th, 2022 20162 views 3 likes
In Ascend Fall 2017, your store’s Spaces list automatically populated with all values from the Located field on incomplete repairs...
November 11th, 2022 12343 views 1 likes
Starting with Ascend Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete...
November 11th, 2022 12370 views 0 likes
Permissions Needed: Tax - Sales Item Tax Override: Ability to override the default tax rate on items at the time...
November 11th, 2022 13557 views 1 likes
Ascend Basics: Sales Set home screen tiles Video: Meet the Ascend desktop Create a new customer profile Video: Create a...
October 5th, 2023 6874 views 8 likes
Discount Reasons allow you to track why your employees are adjusting prices outside of those automatically applied by Coupons or...
November 11th, 2022 11235 views 1 likes
Best practice: replace your equipment every three to five years. Best practice: purchase your equipment from Ascend. From the Ascend Desktop,...
November 10th, 2022 19693 views 1 likes
Depending on your location, you may need to use rounded payments in your transactions (for example, if your location doesn't...
November 11th, 2022 11217 views 0 likes
Product battery recycling compliance Learn how to stay compliant with battery recycling laws while supporting a cleaner planet. This guide...
January 14th, 2026 1003 views 0 likes
If your server isn't connecting Sometimes, a network or power outage can cause your server PC to stop responding and...
November 12th, 2022 21309 views 0 likes
Learn how to stay compliant with battery recycling laws while supporting a cleaner planet. This guide walks you through everything...
May 20th, 2026 174 views 0 likes
Remember: Ascend releases regular updates to the software. After version 22.2, automatic updates will be in place and your computers...
November 11th, 2022 10670 views 0 likes
Payouts are used to record any cash removed from a cash drawer for a non-sale-related purpose, such as to pay...
November 12th, 2022 12093 views 1 likes
Ascend is a hybrid retail management system – which means that while an internet connection is not strictly necessary to...
November 10th, 2022 17077 views 0 likes
Permissions Needed: Categories: Ability to manage categories, or to assign a product to a category. Tax - Edit Base Tax...
November 11th, 2022 8311 views 0 likes
Permissions Needed: Products / Vendor Products - Add/Edit Master Data: Ability to manage information in the Master Data section of...
July 16th, 2026 54 views 0 likes
Permissions Needed: Taxation - Edit Customer Tax Exceptions: Allows users to configure Customer Tax Exceptions. These reasons can then be...
November 11th, 2022 11575 views 0 likes
Tax-related User Permissions: Tax - Edit Base Tax Rates: Allows users to activate a new Sales Tax Rate or edit...
July 15th, 2026 107 views 0 likes
Permissions Needed: Tax - Edit Base Tax Rates: Allows users to activate a new Sales Tax Rate or edit an...
June 10th, 2025 801 views 0 likes
