Before You Begin Ascend makes it easy for you to manage recalls and contact customers who may be impacted. For full details on this recall, visit the B2B article on TrekBikes.com. Note: All reimbursement requests require a B2B warranty claim. Do not submit Ascend reports to Trek Customer Care.   System setup Download the EFR24CONCRD coupon for the c...

If you are looking for the original Ascend Pay reports and definitions you're in the right spot. If you'd like to check out the new Ascend Pay reports, click here . If you're ready to reconcile your account with this information, click here.   Ascend HQ Reports To access all available Ascend Pay reports: Navigate to Ascend HQ (hq.ascendrms.com) . Se...

California legislation (SB 1271) goes into effect Jan 1, 2025, which redefines class 3 e-bikes. In essence, a speed pedal-assist electric bike cannot have a throttle. It must rely solely on pedal-assist support if it can exceed 20 mph. This impacts Electra's Ponto Go! sold in California before January 1, 2025. Click here to check out the Trek B2B ar...

If you are new to the Service Department, let's take a moment to walk you through the Work Order Details screen in detail. If you are just simply looking for the steps on how to create a Work Order, check out our article, Service - Create, Update and Completed a Work Order / Repair . Work Order Details Screen Associate or Add Serialized Item / Custo...

Selling a Serialized Product Selling a serialized item in Ascend follows a similar process to a basic sale, with just a few additional steps to ensure everything remains clean and accurate. In order for Ascend to allow for scanning a serial number or prompting for a serial number, the product MUST be in a serialized category. Scanning the Serial Num...

Let's take a walk through the Ascend purchase order screen. Top Toolbar File Save: Save the Order Import from Excel: This function gives you the ability to import a purchase order from Excel. There is specific formatting required.  Export to Excel: Export the current order to Excel. Print: Print the order Print Preview: Preview how the order will be...

The User Management tool will be active on March 4th, 2025   Using the User Management tool, you can design roles tailored to your business needs and manage the permissions assigned to each role. Log into Ascend HQ with proper User Admin Credentials. Navigating Roles Once logged into Ascend HQ, Select Management > Users > Roles. View Format Fr...

Curious about how to search for products in your database without being in the transaction screen? Let's walk through using the Products folder in Database Explorer to help with exactly that. From the Ascend desktop Click the Database Explorer or Products icon. When using the Database Explorer icon Ascend opens to the Products folder by default. We'...

The User Management tool will be active on March 4th, 2025   To add a user, you need the right permissions. Managers and Administrators typically can help out if you aren't able to add a new User. Users are shared between multistore locations. With the User Management Tool, you can create and manage users from anywhere through Ascend HQ > Managem...

The User Management tool will be active on March 4th, 2025   The User Management tool in Ascend HQ lets admins and authorized users easily manage who can access what. You can update user roles and permissions directly from Ascend HQ, without needing to use the Ascend client app. Accessing User Management Log into Ascend HQ with proper User Admin Cre...

The Customer Panel is visible in the transaction screen. It's not only a great way to verify customer information, but you can also use it as a tool to create connection with your customers.  Customer Panel Once a customer is selected and you enter the transaction screen, you will see the Customer Panel displayed on the right-hand side. If you'd lik...